Our installers Bruce and Judd made one woman very happy last week. They went to her home in Selinsgrove to take out her old fiberglass tub and install a new acrylic walk-in shower.
Clema called ReBath at the end of May, inquiring about a tub to shower conversion. One of our friendly associates answered the phone and reassured her that we are the exact company she would want for her remodel.
Clema was very concerned about falling in her bathtub. The barrier for the tub was quite high and she was having trouble getting her foot over it. The associate on the phone set her appointment with the estimator for just two days later.
Once Clema saw all the ways ReBath Northeast could make her bathroom safer, she was excited to get started on the remodel.
Less than two weeks later, Bruce and Judd arrived at her home bright and early on a Tuesday morning. They explained how the installation would proceed and let her know that they would ask her where she wanted her grab bars when they go to that point.
As she watched them work, she could see they were truly experts in their field.
Later that afternoon, Judd sat down with her and explained what cleaners to use and how to use them. He answered all of her questions.
A few days after her install was finished, Clema wrote to the office to thank everyone for her wonderful experience with ReBath Northeast.
“I would like to take this opportunity to thank you so much for my beautiful walk-in shower. Bruce and Judd were very knowledgeable in their job and explained everything to me. They answered all of my questions and were very professional. They are indeed an asset to your company.
“Gene (the salesman) was also very knowledgeable in his presentation to me. He is also an asset to your company.
“I was in the business world for more than 40 years and that is why I wanted you to know how I felt.”
From everyone at ReBath Northeast, congrats team on a job well done!